Frequently asked questions
How do I order?
You can order online through the shop, or call or message me on 07500 978256. You can also email me at [email protected]. If you have specific flowers in mind for your bouquet, please let me know, as I may need a little extra time to source them.
Which days do you deliver?
I deliver on the days I'm open: Monday, Wednesday, Thursday, Friday and Saturday. There are no deliveries on Tuesdays or Sundays, when the studio is closed.
Can I order flowers for today?
Deliveries are from the next day I'm open: choose your date at checkout, where the earliest date shown is the soonest I can deliver. I don't offer same-day delivery online. If you're collecting, collections can be the same day if you order before 12 noon on a Monday, Wednesday, Thursday or Friday.
Where do you deliver, and how much is it?
Delivery is charged by postcode district: £3 for EN10 and EN11 (Hoddesdon, Broxbourne, Wormley and Turnford), £4 for EN8, EN9, SG12, SG13 and SG14 (including Cheshunt, Waltham Cross, Waltham Abbey, Nazeing, Ware and Hertford) and £5 for EN7 (including Goffs Oak and the west of Cheshunt). You'll see the charge for your postcode at checkout.
Can you deliver outside your area?
I'm a member of a group of independent florists who offer delivery all over the country, so if you need flowers delivered outside my area, please get in touch.
Can I collect my order?
Yes. You can collect from my garden studio at 116 Lampits, Hoddesdon, EN11 8DY, during my opening hours: Monday and Wednesday to Friday 9am to 5pm, and Saturday 9am to 12pm. Choose collection at checkout and pick a time.
Do you make funeral flowers?
Yes. I make posies, sprays, wreaths and bespoke tributes, which can be designed around your loved one's hobby, football team or favourite food or drink. Funeral flowers are delivered on the days I'm open: Monday, Wednesday, Thursday, Friday and Saturday. If the funeral is soon, please call me on 07500 978256.
Do you offer foam-free tributes?
Yes. Sustainable, foam-free and eco-friendly funeral tributes are available. Please contact me for more information.
Can I choose particular flowers?
Yes, just let me know. If you have specific flowers in mind, please bear in mind that I may need extra time to source them. Many of my bouquets are a florist's selection of seasonal blooms, and some flowers arrive in bud, so they can look different from the open flowers in the photo.
How do I book a workshop?
Choose a workshop and date in the shop and book your place online. Everything is supplied, with a selection of fresh flowers and foliage, and refreshments are always available. My workshops are fun and inclusive, whether you're a complete novice or a seasoned work-shopper.
Can I cancel my order?
I can accept cancellations up to 24 hours before the delivery date. Please call me on 07500 978256.
What if there's a problem with my flowers?
Please let me know within 1 working day of delivery. If it's about the quality of your flowers, please email a photo to [email protected] so I can look into it quickly. Refunds are considered case by case.